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An image presenting "Doozy Cleaning Services": a circular logo featuring a central water droplet icon, surrounded by the business name elegantly curved around it. The design exudes freshness and efficiency, symbolizing the thoroughness and effectiveness of your cleaning services.
Two smiling women sitting on a couch, looking at a tablet together.

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.doozycleaningservices.com (the "Site"). This Site is owned and operated by Doozy Cleaning Services.

By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.

Intellectual Property
All content published and made available on our Site is the property of Doozy Cleaning Services and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;

  • Violate the rights of other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent;

  • Post any material that may be deemed inappropriate or offensive; or

  • Transmit computer viruses that could affect other users.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions
Users may post the following information on our Site:

  • Photos; and

  • Public comments.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts
When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Services
These Terms and Conditions govern the sale of services available on our Site.

The following services are available on our Site:

  • Residential and commercial cleaning services.

The services will be paid for in full when the service is ordered or finished.

These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

User Goods and Services
Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.

To cancel your subscription, please follow these steps: We understand that circumstances may change, and you may need to cancel your cleaning services subscription. Please review our cancellation policy outlined below:

1. Cancellation Period:
Customers are required to provide a minimum of 5 days' notice before the scheduled cleaning date to cancel their upcoming service without incurring any fees.

2. Penalties or Fees:
Cancellations made less than 5 days before the scheduled cleaning date may result in a cancellation fee equivalent to 50% of the service cost.

3. Method of Cancellation:
To cancel your subscription, please contact our customer service team via email at [email address], or call our support line at (970) 445-4222. You may also fill out a cancellation form available on our website
https://www.doozycleaningservices.com/contact

4. Refund Policy:
Refunds will not be issued for canceled services. However, if you've prepaid for services not rendered, a credit will be applied to your account for future cleanings.

5. Exceptional Circumstances:
In case of sudden emergencies or unforeseen circumstances preventing you from providing the required notice, please reach out to discuss your situation with our customer support team. Exceptions may be considered on a case-by-case basis.

6. Communication of Changes:
Any changes or updates to the cancellation policy will be communicated via email to all active subscribers. It's your responsibility to review any policy updates regularly.

7. Contractual Obligations:
By subscribing to our cleaning services, you agree to abide by the terms and conditions, including the cancellation policy outlined herein.

8. Contact Information:
For cancellation inquiries or to proceed with canceling your subscription, please contact us at info@doozycleaningservices.com or (970) 445-4222.

Payments
We accept the following payment methods on our Site:

  • Credit Card;

  • PayPal;

  • Debit;

  • Direct Debit;

  • Apple pay;

  • Google pay;

  • Venmo;

  • Zelle;

  • Cash app;

  • Doozy clean Gift card; and

  • Checks.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Refunds
Refunds for Services
We provide refunds for services sold on our Site as follows:

  • At Doozy Cleaning Services, we strive to ensure your satisfaction with our services. Please review our refund policy below:

    1. Refund Eligibility:
    a. Refunds are only applicable for prepaid services that have not been rendered.
    b. Any complaints or concerns regarding the service provided must be reported within 24 hours of the cleaning completion for consideration of a refund.

    2. Refund Process:
    a. To request a refund, please contact our customer service team at info@doozycleaningservices.com or (970) 445-4222 and provide details regarding the reason for your refund request.
    b. Our team will review your request and may require additional information or clarification to process the refund.

    3. Refund Issuance:
    a. Approved refunds will be issued within 72 hours of the confirmation of eligibility.
    b. Refunds will be processed using the same method of payment used for the initial transaction unless otherwise mutually agreed upon.

    4. Partial Refunds:
    In certain cases where services were partially rendered or completed, a partial refund may be issued at the discretion of Doozy Cleaning Services after evaluating the circumstances.

    5. Non-Refundable Situations:
    a. Refunds will not be provided for services already rendered or completed satisfactorily.
    b. No refunds will be issued for cancellations made outside the allowed cancellation period as per our cancellation policy.

    6. Exceptional Circumstances:
    If unforeseen circumstances or service-related issues arise, please contact us immediately to discuss your situation. We will strive to find a suitable resolution on a case-by-case basis.

    7. Communication of Changes:
    Any updates or changes to the refund policy will be communicated via email to our customers. It is your responsibility to review any policy updates regularly.

    8. Contractual Obligations:
    By availing of our services, you agree to adhere to the terms and conditions, including the refund policy outlined herein.

    9. Contact Information:
    For refund inquiries or to request a refund, please contact our customer service team at info@doozycleaningservices.com or (970) 445-4222.

Guarantees
The following guarantees apply to our Site:

  • At Doozy Cleaning Services, we stand behind the quality of our services with the following guarantees:;

  • Satisfaction Guarantee: If you are not entirely satisfied with our cleaning service, contact us within 24 hours, and we will re-clean the specific areas at no additional cost.;

  • On-Time Guarantee: We value your time. If, for any reason, we are delayed beyond the agreed-upon start time of your cleaning appointment, you will receive a discount on your next service.;

  • Quality Assurance: Our team of trained professionals ensures the highest standards in cleaning. If you find any areas not meeting your expectations, let us know, and we'll address it promptly.;

  • Security Guarantee: Your trust is important to us. Our staff undergoes rigorous background checks and is fully insured and bonded for your peace of mind.;

  • Flexible Service: We strive to accommodate your schedule. If you need to make changes to your cleaning appointments, we'll work with you to find a suitable alternative.; and

  • Our commitment is to provide exceptional cleaning services tailored to your needs. If there are any concerns or issues, please don't hesitate to contact us, and we'll make it right..

Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites
Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability
Doozy Cleaning Services and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Doozy Cleaning Services and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law
These Terms and Conditions are governed by the laws of the State of Colorado.

Dispute Resolution
Subject to any exceptions specified in these Terms and Conditions, if you and Doozy Cleaning Services are unable to resolve any dispute through informal discussion, then you and Doozy Cleaning Services agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. Any mediator or arbitrator must be a neutral party acceptable to both you and Doozy Cleaning Services.

Notwithstanding any other provision in these Terms and Conditions, you and Doozy Cleaning Services agree that you both retain the right to bring an action in small claims court and to bring an action for injunctive relief or intellectual property infringement.

Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:

(970) 445-4222
info@doozycleaningservices.com
16333 E 49th Avenue # 101

You can also contact us through the feedback form available on our Site.

Effective Date: 6th day of December, 2023

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